Terms and conditions

Making a purchase 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on the basket icon and select ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept Visa, MasterCard, JCB, Visa Electron, and Maestro.

Upon receipt of your order, we will send you a confirmation, this will indicate acceptance of your order. We will confirm a contract between us when we send you an invoice.  We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Postage costs 

£5.00 postage cost is charged on all orders made for delivery within the UK. 

We are not currently accepting any orders for delivery outside of the United Kingdom. 

For any queries on postage please telephone customer services on 0800 220 300 or e-mail [email protected] 

Delivery schedule

We aim to deliver your order within 21 days maximum, although most orders are delivered before this. The length of time depends on the nature of your ordered goods.

Overseas buyers may have a longer delivery time than standard.  Please contact our Customer Service Team if your order is urgent. 

Tax charges 

The price you pay will be inclusive of VAT, where applicable. 

Credit card security 

When the order is placed on our website, World Pay will manage the credit card payment. We do not hold any credit card details. 

Guarantee 

We guarantee your satisfaction. All of our products come with a 14-day no-quibble guarantee. We will refund the cost of the item(s), but the return postage must be paid by you. 

Please note, if you ask for a specific requirement/measurement this item will be classed as a made-to-measure item and will therefore be non-refundable. 

Copyright notice 

This website and its content are copyright of Respond – ©Respond Healthcare Ltd 2024. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited without our written permission. 

Contacting us 

Respond Healthcare Limited,
Greypoint,
Cardiff Business Park,
Cardiff,
CF14 5WF 

Phone (UK): 0800 220 300
Phone (NI): 0800 028 6848
Email: [email protected] 

VAT Number GB
174 9189 64

Incorporated Northern Ireland Number
NI629409